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Field Service Representative - Western Canada

At Hitachi Energy our purpose is advancing a sustainable​ energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation

General Information:

The service representative will be responsible for executing service work at customer sites, delivering according to Hitachi Energy standards while adhering to the Health and Safety requirements, according to the project schedule and budget, with utmost professionalism.


  • Perform transformer installation and maintenance activities

  • Perform replacement of bushings and repair of transformer leaks

  • Perform electrical testing of transformers that includes power factor, ratio, resistance, insulation resistance, SFRA

  • Operate and maintain transformer oil processing rig

  • Maintain tool and work trailers

  • Ensure all site work is performed to meet proper safety requirements

  • Good knowledge of Electric Power Equipment

  • Handles post commissioning warranty activities

  • Ability to build customer relationships and makes recommendation to customers with regards to equipment performance.

  • Works in collaboration with other departments (sales, marketing and engineering) and bring Field Service expertise.

  • Reviews, analyzes and interprets and comments on technical specifications prior to starting work

  • Participates in department administrative tasks

  • Follows scheduling and administrative procedures

  • Participates in technical training

  • Prepare customer reports on testing and site work performed

  • Work under challenging conditions; able and willing to be called for Customer emergency situations.  This may include longer term work assignments at customer sites.

  • See problems as a challenge and be able to find solutions through research, peer networking and Centre of Excellence networking


  • A trade education, college or university diploma/degree/trade in a technical field (electrical, mechanical, etc.)

  • Electrical field service experience with a minimum of 3 years experience or other relevant substation / transformer experience (i.e. manufacturing, engineering design, factory project management)

  • Must have and maintain a valid Canadian driver’s license and driver’s record acceptable to the Government of BC, AB, SK & MB and Hitachi Fleet requirements

  • Must be willing to work in different working conditions and hours of work

  • Willing to travel for development when required and must maintain a valid passport for international travel.

  • Mid-level computer operation skills, including word processing, database programs, spreadsheets, electronic mail, and Department utilized software application programs

  • Excellent communication skills – written and oral

Only selected applicants will be contacted. 

Localização Richmond, British Columbia, Canada
Tipo de emprego Full time
Experiência Experienced
Função do trabalho Engineering & Science
Contrato Regular
Data de publicação 2024-04-15
Número de referência R0049546
More about us

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of approximately $10 billion USD.