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Product EnCompass™ Agreements

By appointing Hitachi Energy as your service and cybersecurity partner; you enter an EnCompass™ Agreement which ensures you benefits not only from our huge domain expertise across the globe but also your system will be regularly assessed by your Hitachi Energy service team.

Hitachi Energy EnCompass™ Agreements provides a secure communication platform that enables fast issue handling and notices Hitachi Energy directly when a fault occurs, which in return reduces downtime to a minimum in the event of a possible malfunction.

Customers rely on grid automation systems for their mission-critical applications, and these systems have Hitachi Energy technologies and products at their core. We wish to provide services to support our customers in the operation and maintenance of these systems and we are willing to perform such services according to the terms and conditions set out in this agreement.

EnCompass™ Agreements are designed to support your decision-making process, helping you make choices that will maximize availability and reduce the risks associated with operating and maintaining your systems.

Every new load, upgrade, extension, and reconfiguration of your network can create unexpected stresses and interactions that the original power system was not designed for.

The following list will be checked during the EnCompass™ Agreements:


  • Rapid response
  • Software and firmware lifecycle
  • Training
Hitachi Energy product care agreement
power plant engineer for substation

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