The opportunity
Want to help our customers succeed with some of the world's most advanced energy technologies?
Customer Training is a key deliverable within our HVDC (High Voltage Direct Current) projects, ensuring that customers gain the knowledge and skills required to safely operate and maintain their systems long after project completion.
As a Customer Training Manager, you will own and coordinate the customer training deliverable from tender to final project delivery. Working closely with customers, project teams, technical experts, trainers, suppliers, and other stakeholders, you will ensure that training activities are planned, coordinated, and successfully delivered according to customer requirements.
You will join a global and growing team where collaboration, customer focus, continuous improvement, and digital innovation are key parts of how we work and develop.
Please note that this is not a technical specialist role. However, an interest in technology and a willingness to continuously learn and develop technical understanding will help you succeed in the role.
How you'll make an impact
- Drive the successful delivery of customer training throughout the HVDC project lifecycle.
- Transform customer requirements into structured training scope, plans, schedules, budgets, and deliverables.
- Coordinate customers, project teams, technical experts, trainers, and suppliers to ensure effective and timely training delivery.
- Maintain visibility and control of training progress, risks, costs, commitments, and documentation throughout project execution.
- Apply and support a range of training methods and technologies, including classroom, virtual, and e-learning solutions, to create effective customer learning experiences.
- Strengthen Customer Training through continuous improvement of processes, systems, digital learning solutions, and ways of working.
Your background
- Experience in managing projects, coordinating activities, or driving deliverables across multiple stakeholders.
- Strong planning, organizational, and communication skills, with the ability to manage multiple priorities and follow actions through to completion.
- A proactive and structured way of working, including the ability to identify risks, solve problems, and drive progress independently.
- Strong digital skills, curiosity, and the ability to quickly learn and effectively use new tools, systems, and technologies.
- A customer-focused mindset with the ability to build effective working relationships across customers, suppliers, technical experts, and project teams.
- Experience from project delivery, training, digital learning, engineering, energy, or other customer-facing environments is considered an advantage.
- Experience with Learning Management Systems (LMS), digital learning platforms, and other business systems is beneficial.
- As this is a global team, excellent English communication skills, both written and spoken, are essential.
Additional information
- Permanent position based in Västerås or Ludvika, Sweden.
- Some domestic and international travel may be required.
- Work in a global environment with customers, suppliers, and colleagues across multiple countries and time zones.
- Opportunity to contribute to the development of digital learning, new training methods, and continuous improvement initiatives.
- Be part of a growing global Customer Training organization supporting some of the world's most advanced energy projects.
More About Us
We believe great work thrives in an environment where people feel genuinely supported and fairly rewarded. Our benefits are designed to create real value for every individual, fueling engagement, performance, and growth. By prioritizing well-being, we build a workplace where personal and organizational success grow together.
Our benefits offering for our roles generally includes:
- Collective agreement, occupational pension & possibility of salary exchange to pension (for ITP1 and ITP2)
- Group life insurance and additional insurances
- Flex-time and shortening of working hours in time bank
- Hybrid work & allowances for setting up a workplace at home (in agreement with line manager)
- Health care and wellness allowance
- Health insurance incl. dental, spectacles & contact lenses allowance (employee pay 140 SEK/month via salary deduction)
- Psychological support program
- Supplementary compensation for parental leave
- Various trainings and education supporting employee development
- Internal career possibilities both within Sweden and globally
- Employee Benefit Portal with thousands of discounts and perks
The benefits listed above are an excerpt only and may vary depending on job grade, location and contract type. Eligibility is subject to local regulations.
Are you looking for an exciting opportunity where you can make a real impact while developing your skills in a global and collaborative environment? At Hitachi Energy, you'll be part of a team that values innovation, teamwork, safety, and continuous improvement.
If this sounds like the next step in your career, we'd love to hear from you. Applications are reviewed on an ongoing basis, so don't wait.
For any questions regarding this position, please contact Hiring Manager Wiebke Wendebaum at wiebke.wendebaum@hitachienergy.com, Union representatives – Sveriges Ingenjörer: Nawzad Rashid, +46 (10) 7389148; Ledarna: Frank Hollstedt, +46 107-38 70 43; Unionen: Karin Ulvemark, +46 107-38 51 42 and Ingrid Rinaldo, +46 107-38 58 19. All other questions can be directed to Talent Acquisition Partner Sara Wendel, sara.wendel@hitachienergy.com.
