Hitachi Energy boosts Generadora Metropolitana's efficiency in Chile through its suite of AI-powered service solutions

As the energy market becomes increasingly complex, the ability to anticipate potential failures is becoming critical. When Hitachi Energy forged a strategic alliance with Generadora Metropolitana (GM), it implemented a comprehensive service solution enabled by its Asset Performance Management (APM) Control Center.

As part of HMAX™ Energy, Hitachi's AI-powered suite of service solutions, this service partnership combines data connectivity, specialized knowledge, and digital and AI-enabled capabilities with service excellence. The goal is to protect critical energy infrastructure while driving operational efficiency, demonstrating that the value of the offering lies in the continuous combination of data-driven insights, technical expertise, and direct customer service.

The APM Control Center acts as a high-level analytical brain designed to maximize the efficiency, safety, and health of critical physical energy infrastructure throughout its lifecycle, helping transform asset and operational data into timely, informed decisions. The robustness of this solution is supported by a set of integrated digital services that connect operational technology (OT) and information technology (IT).  Through its predictive analytics, condition monitoring, remote support, and expert advisory services, Hitachi Energy provides remote visibility, reduces field visits, enables immediate actionable insights through enhanced asset visibility and intelligence, grants access to senior experts, and helps lower operating costs.

“These service solutions mitigate operational risks by anticipating failures, protect revenues by optimizing costs, and ensure a safe, traceable, and compliant operation through the combination of real-time visibility, predictive analytics, and expert support services,” says Eduardo Montilla, Electrical Engineer at Generadora Metropolitana.

“Our goal is to transform operational and maintenance data into timely, actionable decisions to increase availability and resilience of critical energy infrastructure. The moment we detect an operational anomaly in an asset, we activate regular communication protocols with GM, providing the necessary service recommendations to ensure operational reliability before a failure occurs,” says Fernanda Alves, Hub Manager for Latin America, Business Unit Service at Hitachi Energy.

As part of Hitachi Energy's broader lifecycle service portfolio, HMAX Energy supports customers in maximizing the value of existing infrastructure while reducing risks and improving operational efficiency. Built on trusted long-term partnerships, the suite helps organizations navigate the challenges of growing energy demand and aging infrastructure while accelerating the transition toward a more resilient and sustainable energy future.