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Supplier Invoicing

You will find the global and local versions of our invoice handling process below under Invoice Handling Instructions. These documents are key for suppliers to follow to avoid pay­ment delay. 

If you need further support, please see below the contacts under Supplier Invoice Inquiries which lists support contacts by each location. This is the quickest way for you to interact with our Accounts Payable department on the status of invoices.

Invoice Handling Instructions

Global Version (EN)

See the latest version of the Global Hitachi Energy Procure to Pay Process (P2P) for suppliers

Country Specific Versions

Supplier invoices need to be received electronically via e-invoice or e-mail. Hard copy invoices are not accepted unless legally required by respective country.

Invoice Handling Instructions and Contacts for Switzerland, Spain and Portugal will be updated from July 8, 2022.

Supplier Invoice Inquiries

Hong Kong CN-HKPOG-InvoiceScanning@hitachienergy.com

Hungary cz-pg-ap@hitachienergy.com

India - please contact your Hitachi Energy representative

Indonesia id-pg-ap.invoices@hitachienergy.com

Iraq helpdesk.finance@hitachienergy.com

Ireland GB-IE-pgapinbox@hitachienergy.com

Israel - please contact your Hitachi Energy representative

Italy pl-gbs_ap_pg@hitachienergy.com.

Japan jp-paymentnotice@hitachienergy.com

Jordan helpdesk.finance@hitachienergy.com

Kuwait helpdesk.finance@hitachienergy.com

Malaysia helpdesk.finance@hitachienergy.com

Mexico mx-cuentas_por_pagar@hitachienergy.com

New Zealand helpdesk.finance@hitachienergy.com

Norway NO-pgap@hitachienergy.com

Oman helpdesk.finance@hitachienergy.com

Pakistan helpdesk.finance@hitachienergy.com

Panama - please contact your Hitachi Energy representative

Peru - please contact your Hitachi Energy representative

Philippines helpdesk.finance@hitachienergy.com


Our Transformation Journey

Together we continue to make great progress in our shared commitment to advancing a sustainable energy future for all. Since becoming Hitachi Energy, we are moving forward with the transformation of our digital environment to simplify, enhance and harmonize our processes and tools. Our transformation program will impact many of our operating systems as we transfer to a single Enterprise Resource Planning System (ERP), giving us the opportunity to become more agile, work more effectively supporting our operating model and strengthen our collaboration with our suppliers and partners.

Our digital transformation program will be rolled out in waves across locations over the next two years and includes changes to our invoice handling processes. You will receive correspondence when actions are needed on your side to make the transition as smooth as possible. Your Hitachi Energy contact is available should you have any questions and require support.