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Press Release Raleigh, North Carolina, United States 09-02-2021

4 min read

Hitachi Energy opens new Customer Experience Center in Raleigh, North Carolina

State-of-the-art facility enables visitors to explore the company’s technology and solutions portfolio through rich virtual and in-person interactions

Raleigh, North Carolina, 9 February, 2021 – 
Hitachi Energy today announced the inauguration of its new Customer Experience Center (“the Center”) at the company’s North American headquarters in Raleigh, NC. Located in a state-of-the-art facility on the Centennial Campus of North Carolina State University, the Center gives Hitachi Energy a powerful new way to collaborate with customers, partners, and other stakeholders on strategies to facilitate the shift toward electricity as the backbone of the entire energy system. 

Built using an advanced digital platform, the Center provides visitors, both in-person and virtual, with a 3D, interactive immersion in Hitachi Energy’s portfolio of technologies and solutions for power utilities, renewables, data centers, transportation, and other asset-intensive industries. The Center will also support both virtual and in-person guided tours and collaboration sessions for customers, partners, and select guests.

The Center offers 3D, interactive demonstrations across the full breadth of the company’s products, solutions, and services, including power and distribution transformers, high voltage products and services, power automation and distribution, and grid integration systems and solutions to help our customers make their operations stronger, smarter and more sustainable.

Some of the featured products and solutions showcased in the Center include the Grid-eMotion Fleet solution for large-scale EV charging of smart public and commercial transport; the TXpert Ecosystem for digitalization of transformers; PASS M00 – Wind, an industry-first high-voltage hybrid switchgear for offshore wind applications; and the recently announced Lumada Asset Performance Management (APM), Enterprise Asset Management (EAM) and Field Service Management (FSM) solutions, designed to enable asset-intensive industries to turn data into actionable insights. 

“The COVID-19 pandemic has changed the way we operate and engage with customers. This new Customer Experience Center provides us with a perfect opportunity to better demonstrate the value of our products and solutions to our customers in a whole new digital way. I am very proud to invite everyone to experience our new Center as a testament to our commitment to powering good for a sustainable energy future, with pioneering and digital technologies,” said Anthony Allard, Head of North America, Hitachi Energy. “I encourage everyone to tour the center virtually and register for future visits or face-to-face collaboration when it’s safe to do so.”

Beyond exploring the company’s product and solutions portfolio, the Center also offers deep dives into a rich history of technological innovation as well as the company’s manufacturing footprint in North America (including virtual tours of some of our factories). It also highlights customer success stories to help visitors better understand how Hitachi Energy is prepared to solve customers’  most complex energy challenges. With the inclusion of an engineering operator workstation, customers will be able to interact with the latest analytics, operations and asset management software applications that simulate real-life operations.

Hitachi Energy chose local Durham, NC company, Neu Concepts to design and build both the physical and virtual centers. Please visit the Center at to explore our solutions, participate in a self-guided virtual tour, or to schedule a conversation and/or guided engagement with your local Hitachi Energy representative or one of our subject matter experts.

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world's energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Headquartered in Switzerland, we employ around 40,000 people in 90 countries and generate business volumes of over $10 billion USD.

Hitachi Energy North American headquarters are in Raleigh, North Carolina.


Kurt Steinert

External Communications Manager

+1 919-917-4094