HR Operations - ELCM Service Specialist

At Hitachi Energy our purpose is advancing a sustainable energy future for all. We bring power to our homes, schools, hospitals and factories. Join us and work with fantastic people, while learning and developing yourself on projects that have a real impact to our communities and society. Bring your passion, bring your energy, and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.

Your responsibilities:

• This position is responsible for managing employee data accurately from Hire to Retire complete process in Hi-Next as the data will flow to all downstream applications.
• Ability to work across geographies and different regulatory environments.
• Ability to analyze and understand complex problems and their resulting dependencies.
• Excellent attention to detail, time management, and multitasking skills.
• Support in preparing offer letters for shortlisted candidates
• Preparing offer letter for shortlisted candidates and keeping track of BGV status
• Support key Employee Life Cycle processes such as onboarding of new professionals, professionals' data management, absence management, visa renewals. transfers, offboarding of professionals.
• Monitoring payroll related data in in Workday, including salary and regular payments, and assuring supporting documentation are in place.
• Oversee time-sensitive procedures and assure that data, such as salary, one-time payments, bank information, etc., is validated as correct and genuine.
• Adhere to the SOP and WI’s defined for each process and follow the instructions as mentioned
• Ability to identify process deficiencies and perform initial root cause analysis in support of improvements.
• Ensure to achieve SLA targets and agreed KPIs, identification of root causes of operational issues and implementation of improvement measures.
• Capturing ELC related activities into appropriate systems and record the employee queries in an appropriate IT system (ticketing tool) and process ownership of complete employee life cycle from Hire to Retire/ Termination
• Ensuring execution and delivery of ELC services according to defined Service Level Agreement(s) like TAT, quality and Customer satisfaction (C-SAT), etc
• Extracting reports for internal data quality through Ad-hoc query, or from customized Transactions and willingness to learn and implement the learning in an innovative manner.
• Living Hitachi Energy core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues, and the business.

Your background