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Field service management for asset-intensive industries

In today’s rapidly changing digital world, companies in asset-intensive industries are under increasing pressure to effectively inspect and maintain their critical assets and infrastructure. They must also respond quickly to customer requests and emergencies, while ensuring the reliability and safety of both their equipment and their field technicians. To address these challenges, companies are looking to field service management software for solutions.  

Hitachi Energy's enterprise field service management solution, Lumada FSM, is designed to enhance efficiency, productivity and safety. The Lumada FSM system is a cloud-based solution that equips mobile users to execute work orders in the field safely and efficiently. The solution is designed specifically to extend the efficiency of the enterprise asset management process directly to the supporting assets, and drive fieldwork productivity and worker safety.

Highly scalable and intuitive inspection, maintenance and repair application

Field Service Management is part of the Lumada portfolio for asset & work management, software that enables asset-intensive industries to be more adaptive, collaborative, insightful, and predictive. More than a system, Lumada is an ecosystem that embraces your existing technologies, enabling you to gain the benefits of the latest technological advances without sacrificing the investments you have already made. The Lumada portfolio offers the latest in software development, with a modular architecture that is designed to support customer needs for agile delivery in a changing market. Customers can deploy precisely what is needed, when it is needed by replacing the forced “rip & replace” upgrades of the past.

Lumada's asset & work management solutions are interoperable with your investments in other complementary solutions. For maximum flexibility and choice, Lumada solutions are available via the cloud or on premises.

Introducing Vegetation Manager

Cut back the trees before the trees cut off the power

Increase your FSM IQ

Vegetation Manager

Vegetation Manager is a turnkey cut plan optimization tool that enables utilities to plan, monitor, report and prevent vegetation-related issues.

Lumada Inspection Insights portfolio

An AI-driven portfolio of solutions that provides automated camera-based asset detection, defect and threat identification plus recommend risk management steps

Lumada FSM Hands-Free Inspector

With Lumada Field Service Management (FSM) and the Hands-Free Inspector, technicians can view work order details or schematics, record data, even chat or live-stream video with co-workers, all using intuitive voice commands.

Five steps to building a business case for a digital field service management solution

In this paper, we explore the five key steps to building a business case and exploring options for FSM.

Increase reliability and benefit safety

Reliable long-term asset function and productivity also reduces safety risk.

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Outage response

Find out how to optimize outage management for all types of work including emergencies and high priority jobs.

Gas utility

Learn how you can optimize asset maintenance for all types of maintenance and repair work for gas utilities.

Water utility

See how our simple solution can better enable your O&M staff for all types of water utilities.

Our classic FSM solutions

Service Suite

Service Suite is an end-to-end solution that automates the entire customer service and asset maintenance cycle – from short-term decision making in the control center to long-term maintenance planning in the back office.