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Technical support and repairs

Corrective actions are needed from time to time when unscheduled problems occur. Hitachi Energy is committed to supplying support solutions that meet our customers needs and specifications.

Rapid Response service guarantees fast and flexible response to maximize your equipment uptime. We are at your service around the clock, guaranteeing quick and efficient response. We are committed to restoring your production within the agreed time frame. In case of an incident, it feels safe to know that assistance is close by.

24/7 phone

In the event of a problem, 24/7 phone support provides the security of a hotline at any time by phone, e-mail, or some other agreed upon means of contact. 

24/7 remote

The remote assistance for FACTS (Flexible AC Transmission Systems) enables Hitachi Energy to immediately start troubleshooting and monitor a FACTS System from a secure remote location within the Hitachi Energy network.

24/7 on-site

The on-site corrective maintenance service guarantees that a support engineer will arrive on your site within an agreed period of time.

power plant engineer for substation

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