Customer Support Specialist (f/m/d)

The opportunity

Pucaro Elektro-Isolierstoffe GmbH in Roigheim (Heilbronn district) is one of the world market leaders in the field of electrical insulation materials and part of the global Hitachi Energy Group. We combine long tradition with sustainability and internationality. Our products are used in transformers in power transmission and distribution as well as in motors and generators of electrical appliances and electric mobility. Our products are regularly tested in our modern, well-equipped test laboratory according to international standards. To strengthen our team we are looking for you as a customer support specialist (f/m/d)! In this role, you will support our customers throughout the entire ordering process and act as an interface to planning, production, quality assurance and purchasing. Do you enjoy working with customers and want to be part of an international and dynamic team? Then we look forward to receiving your application! Our flexible working models help you optimize personal and business performance while creating an environment where all employees are empowered and can develop.

How you’ll make an impact 

• You record, process and manage customer orders from order entry to delivery

• You are responsible for the worldwide shipping process

• You work closely with the interfaces purchasing, sales, shipping and production and ensure that deadlines are met

• You are responsible for communication with colleagues, customers, transport service providers, shipping companies and external export offices

• You will prepare the necessary customs documents and certificates

• You process customs and export formalities and handle them

• You are responsible for processing complaints You support with administrative activities

Your background

• Completed commercial education

• First professional experience in the field of export and freight forwarding

• Knowledge of international payment and delivery terms

• German and English fluently in written and spoken form

• Experienced handling of the common MS Office applications as well as first experiences with ERP systems

• Ability to work in a team, on own initiative and structured way of working

• High degree of customer and service orientation

More about us 

• An attractive salary according to the paper collective agreement

• A collectively agreed annual special payment

• Various training and further education opportunities

• Familiar working atmosphere and respectful interaction

• 30 days holiday entitlement with a 5-day week and a 38-hour week

• Employer-financed company pension plan & direct insurance 

• Children's holiday home and childcare allowance

• Use of many gyms throughout Germany with over 7500 partners for your workout with our EGYM Well-pass