The opportunity

We are now looking for a Technical Support Engineer at Hitachi Energy, Grid Automation business in Vaasa, Finland.

In this role you will be responsible for providing advanced global technical support, troubleshooting, and consultation for MicroSCADA customers and internal stakeholders. The role focuses on analyzing complex customer cases, identifying root causes, resolving application and configuration issues, and ensuring reliable system performance. The position requires strong technical ownership, close collaboration with R&D, Service, project teams, and customer-facing organizations, and a customer-oriented mindset to deliver high-quality support and guidance.

How you’ll make an impact

Analyze complex customer cases to identify root causes and implement effective corrective actions.
Investigate application issues, system malfunctions, and configuration-related challenges to ensure reliable system performance.
Provide advanced technical support through our customer support portal, delivering timely and professional assistance.
Advise customers and internal teams on software and firmware updates, patch management, system optimization, and best practices.
Perform technical validations, proof-of-concept testing, and customer demonstrations to support new solutions and product enhancements.
Deliver technical training sessions for customers, channel partners, and internal stakeholders.
Develop and continuously improve training materials and supporting resources to reflect evolving products, features, and customer needs.
Contribute to continuous improvement initiatives by identifying recurring issues, sharing lessons learned, and proposing enhancements.

Your background

Bachelor’s degree or higher in Electrical Engineering, Power Systems, Automation, or a related technical field.
Strong experience in technical support, SCADA engineering, application engineering, commissioning, or a similar technical role.
Solid hands-on experience with MicroSCADA systems is required.
Strong analytical, troubleshooting, and root-cause analysis skills.

Excellent collaboration skills, including experience working with international and cross-functional teams.
Strong ownership mindset, assertiveness, and accountability for assigned tasks and customer issues.
Fluent written and spoken English; additional languages are considered an advantage.
Willingness to travel occasionally based on business and customer needs.

More about us

Ready for a new exciting challenge? Apply for the position by 30 September 2026. Please note that we will initiate interviews as candidates apply and the position will be filled and closed as soon as a suitable candidate is found.

For more information about this role, please contact the Recruiting Manager, Reza Yarmohammadi, reza.yarmohammadi@hitachienergy.com

Applica ora

Current employees apply here

Sede	Vaasa, Ostrobothnia, Finland
Tipo di lavoro	Full time
Modalità di lavoro	On-Site
Esperienza	Experienced
Funzione lavorativa	Engineering & Science
Contratto	Regular
Data di pubblicazione	2026-09-02
Numero di riferimento	R0143482

Hitachi Energy

Hitachi Energy è leader globale nell’elettrificazione e alimenta l’era dell’elettricità per soddisfare le esigenze energetiche di oggi e dei prossimi 25 anni. Come società del Gruppo Hitachi dedicata al business dell’energia, forniamo tecnologie pionieristiche e mission-critical per alimentare la vita quotidiana di oltre tre miliardi di persone.

Con oltre un secolo di innovazione, stiamo affrontando la sfida energetica più urgente del nostro tempo: guidare l’evoluzione del sistema energetico mondiale per garantire energia abbondante, sicura, accessibile e sostenibile per la generazione di oggi e per quelle che verranno.

Con una base installata senza pari in oltre 140 Paesi, siamo il partner dell’ecosistema di rete nei settori utility, industriale, data center e trasporti. Con sede in Svizzera, impieghiamo oltre 56.000 persone in 60 Paesi e generiamo ricavi per circa 20 miliardi di dollari USA.