Application Support Analyst

The Opportunity:

The Application Support Analyst will provide essential technical support for various Hitachi applications, ensuring their optimal performance and user satisfaction.

How you’ll make an impact:

• Responsible for supporting our global PLM & Engineering apps users (e.g. Teamcenter, Active Workspace, NX, Engineering Base, BIM / ACC and Polarion).

• Responsible for application documentation, creation of guidelines and training material.
• Support and maintain our 3D standard libraries.
• User license and access management, solving and managing support issues continuously.
• Support and train our Global users and Power Users.
• Reporting and collaborating with 3rd line support (Vendor and Application Suppliers).
• Arranging User and Power User meetings.
• Provide user support and training across departments
• Strong understanding of PLM principles and lifecycle management.
• Ability to work collaboratively in cross-functional teams

Your background:

• You have been working with PLM & Engineering apps for at least 5 years or more. You have a deep knowledge of PLM & Engineering apps Modelling, assemblies, and drafting.
• Have skills in PLM & Engineering apps functionality and standard part libraries and good knowledge in Teamcenter.
• Knowledge from HVDC design and engineering is qualifying.
• It’s important that you communicate well at all levels of the organization and get your messages across in a logical and clear way.
• You have a high level of integrity and dependability and can easily and professionally handle different types of personalities in a diverse and multicultural environment.
• You are a driven, self-motivated team player with great collaborative skills, you listen and evaluate ideas and communicate improvements and development opportunities.
• Excellent communication skills in English, oral and written. Able to communicate in Swedish is considered as advantage.
• Should have knowledge of ITIL