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IT Service Delivery Manager - Manufacturing

The Opportunity

Are you ready to drive value and business growth at Hitachi Energy? We are seeking a Factory IT Site Delivery Manager for our Jefferson City Factory. In this role, you will be responsible for delivering IT solutions and services, consulting with business leaders, and ensuring the seamless operation of IT infrastructure and applications. As the key point of escalation, you will manage vendor relationships, lead site IT professionals, and ensure that service delivery processes meet organizational objectives. Join us and be a part of a team that values safety, integrity, and innovation.

How You'll Make an Impact

  • Manage the Site IT team and resources.

  • Act as a point of contact for IT suppliers and CDC teams.

  • Oversee ticket management, triage, and escalation.

  • Provide onsite infrastructure support and delivery.

  • Maintain governance and security onsite.

  • Collect and manage business requirements for the factory/office.

  • Lead IT build project management.

  • Ensure OT asset IT/OT cybersecurity operational management.

Your Background

  • Education: Bachelor’s degree in computer science or engineering preferred, or 10+ years of experience in Information Systems.

  • Work Authorization: Must have authorization to work for Hitachi Energy in the United States.

  • Experience: Minimum of 5 years in IT, with at least 2 years in an IT management role.

  • Language Skills: Fluent in English with good local language skills relevant to the major country of responsibility.

  • Manufacturing Operations: Familiarity with manufacturing operations methods, processes, and change management is an advantage.

  • Flexibility: Ability to manage multiple shifts of IT resources in a factory environment.

  • Technical Skills: Proficiency in MS Office Products (Excel, Word, SharePoint, Teams, Outlook), SNOW Service Now Enterprise IT Management Platform, Microsoft DevOps, Microsoft Azure, SAP S4Hana, Information/Data & Analytics/Business Intelligence, ITIL, L6S, PM/Agile PM, and COBIT.

More About Us

  • Hitachi Energy is committed to innovation and sustainability.

  • We offer opportunities for growth and development in a supportive environment.

  • Join a team that values safety, integrity, and collaboration.

Ready to make a difference? Apply now and be part of our journey towards excellence!

Location Jefferson City, Missouri, United States of America
Job type Full time
Experience Management
Job function IT, Telecom & Internet
Contract Regular
Publication date 2025-04-11
Reference number R0068081

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.
www.hitachienergy.com

Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites here and here. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: us-pg-askhr@hitachienergy.com. Resumes and applications will not be accepted in this manner.