Different partner types
| Channel type | Focus of customer offering | Hitachi Energy product authorization includes |
|---|---|---|
| System integrator | Software and hardware integration | Sales, Services, Support (optional) |
| Channel - Distributor | License sales and services | Sales, Services, Support (optional) |
| Channel - Reseller | License sales | Sales, Services (optional) |
| Service provider | Consulting and implementation | Services, Support (optional) |
| Solution | Product solution | OEM, Complementary products, Interfaces |
| Technology | Technology specialist | Hardware platforms, Operating systems, Technologies |
Benefits Hitachi Energy Authorized Value Partners provide to Customers
Real value added for customers:
- Consistent global quality of sales, service, support, and technologies
- Easiness in selecting the optimum company to fit specific needs
- Easy access to locally available authorized members of the Hitachi Energy Value Partner Program and to Hitachi Energy
- Speed, efficiency and consistency via the partner‘s access to various tools, knowledge bases, and resource libraries
- All partner members are regularly trained and certified, and their services are authorized.
Sales Support:
- Quality of information related to products and services
- Optimized response time
- Consultative services
Technical Support:
- Application specific knowledge
- Industry specific knowledge
- Optimized availability of products and services
Product Support:
- First time right
- Optimized access to products and services
- Life cycle services
