Service Agreements

There is a growing demand for HVDC Care agreements, an uptime insurance for increased peace of mind, enabling the customer to focus on their core business.

The best effect of a Care agreement is achieved when implemented early in the system lifecycle. 

Following that, necessary services can be applied throughout all stages of the life of your system. HVDC Care agreements defines the service level, validity time, and whether it is a recurrent (licensed) or one-time delivery. HVDC Care agreements, are available for all phases of an installation’s life cycle, and in many cases, corrective action is needed only occasionally. Hitachi Energy is committed to the concept of customized support, and provides several service options. By signing a HVDC Care agreement with Hitachi Energy for all services needed for the converter station, maximized availability and reliability is obtained. 

Rapid response , lifecycle management, performance improvement, operational excellence, and other services are tailored to our customer needs.