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Technical Support Engineer

The Opportunity

Are you passionate about solving real-world challenges and supporting critical infrastructure? Join Hitachi Energy as a Customer Support Engineer and become a key player in supporting our advanced Network Manager SCADA/EMS/GMS/DMS systems. Based in Houston, Texas, you’ll work with a global team that thrives on collaboration, innovation, and customer success. This is your chance to make a meaningful impact in the energy sector while growing your technical expertise in a supportive and inclusive environment.

At Hitachi Energy, we believe in empowering our people. You’ll be part of a diverse, forward-thinking team that values your ideas and supports your professional journey. If you're ready to take on exciting challenges and help shape the future of energy, we want to hear from you!

How You’ll Make an Impact

  • Provide first-line technical support to customers using Network Manager
  • Troubleshoot and resolve support tickets and service requests
  • Deliver service packs and software corrections
  • Identify and report product defects
  • Collaborate with customers to understand and solve their issues
  • Share your expertise to support team members
  • Maintain high standards of safety, integrity, and accountability
  • Contribute to a positive, team-oriented work culture

Your Background

  • Bachelor’s or Master’s degree in Software, Computer, or Power Engineering (or equivalent experience)
  • Experience with SCADA/EMS systems is essential
  • Familiarity with Hitachi Energy’s Network Manager is a strong plus
  • Understanding of Linux/Windows servers and networking equipment is advantageous
  • Strong problem-solving and communication skills
  • Ability to work effectively in a global, remote-support environment

Location Houston, Texas, United States of America
Job type Full time
Experience Experienced
Job function Customer Service & Contact Center Operations
Contract Regular
Publication date 2025-06-11
Reference number R0093318

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.
www.hitachienergy.com

Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites here and here. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: us-pg-askhr@hitachienergy.com. Resumes and applications will not be accepted in this manner.