Business Process Manager – Continuous Improvement 80-100% (f/m/d)

The Opportunity

Are you passionate about driving operational excellence and fostering a culture of continuous improvement? Do you bring a strong mix of commercial and technical expertise, along with Lean Six Sigma experience? If so, we have the perfect opportunity for you!

As a Business Process Manager – Continuous Improvement, you will play a key role in embedding a CI culture within our operations teams, with a strong focus on efficiency, customer satisfaction and quality. You’ll work closely with cross-functional teams in our Product Service Center (PSC) to streamline processes, standardize tools, and support profitable growth for Hitachi Service.

How you’ll make an impact

• Champion and embed a culture of continuous improvement (CI) within Operations and SCM

• Lead and support cross-functional CI initiatives to drive operational efficiency and effectiveness

• Map and optimize business processes, ensuring seamless interfaces between Sales, SCM, Project Management, Engineering, Order Management, Field Service, and New Business

• Develop and maintain tools that promote process standardization and operational excellence across the organization

• Strengthen collaboration with internal stakeholders to enhance service delivery and customer satisfaction

• Proactively address and resolve customer issues and complaints in a timely and professional manner

Your Background

• A passion for process optimization and continuous improvement

• Higher education with a commercial or technical focus (University, FH, TS, or equivalent)

• Minimum 2 years of experience in business process improvement or a related discipline

• Proven ability to lead cross-functional initiatives and influence stakeholders at all levels

• Strong analytical, communication, and organizational skills

• Self-motivated and capable of inspiring change across teams

• Proficient in SAP, SharePoint, and Microsoft Office tools

• Lean Six Sigma Yellow or Green Belt certification (preferred)

• Fluent in English (written and spoken); German is a plus

More about us

Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.