Are you passionate about delivering exceptional customer experiences and driving operational excellence? Join Hitachi Energy as a Customer Success Representative and become the voice of our customers within our Alamo, TN facility. In this pivotal role, you’ll lead post-order management efforts, ensuring seamless order processing, shipment coordination, and after-market support. You’ll collaborate across departments to enhance satisfaction and contribute to our world-class service reputation.

This is your chance to make a meaningful impact in a global organization committed to innovation, sustainability, and continuous improvement. If you thrive in a fast-paced environment and enjoy solving problems, building relationships, and driving results, we want to hear from you!

Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How You’ll Make an Impact

Manage sales order fulfillment from purchase order acceptance through shipment and warranty phases
Drive “clean order” initiatives to streamline order entry and reduce throughput time
Collaborate with engineering to deliver complete, high-quality drawing packages
Process change orders and coordinate with internal teams to manage post-order adjustments
Support revenue goals by resolving shipping holds and attending revenue meetings
Handle return authorizations, concessions, milestone billing, and overdue invoices
Apply lean methodologies to improve processes and conduct problem-solving events
Communicate shipping schedules and proactively resolve potential delays

Your Background

Bachelor’s degree in Engineering or Business, or equivalent experience
Work authorization to work in the U.S. without future sponsorship
Onsite availability at our Alamo, TN facility
Proficiency in Microsoft Office; SAP experience is a plus
Understanding of general accounting principles
Strong organizational and basic project management skills

More About Us

At Hitachi Energy, we’re shaping the future of sustainable energy with cutting-edge technology and a commitment to excellence
We offer opportunities for growth, learning, and career development in a collaborative and inclusive environment
Join a team that values innovation, integrity, and customer success

Apply now

Current employees apply here

Location	Alamo, Tennessee, United States of America
Job type	Full time
Experience	Experienced
Job function	Customer Service & Contact Center Operations
Contract	Regular
Publication date	2025-06-23
Reference number	R0097569

About Hitachi Energy

Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future.

We employ around 45,000 people in 90 countries who each day work with purpose and use their different backgrounds to challenge the status quo. We welcome you to apply today and be part of a global team that appreciates a simple truth: Diversity + Collaboration = Great Innovation.
www.hitachienergy.com

Hitachi Energy is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. We welcome you to apply and want you to know that all qualified applicants will receive consideration for employment without regard to race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, protected veterans' status or any other legally protected characteristic. For more information regarding your EEO rights as an applicant, please visit the following websites here and here. Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by calling a Hitachi Energy HR Representative at 1-888-504-2007 or by sending an email to: us-pg-askhr@hitachienergy.com. Resumes and applications will not be accepted in this manner.