Quality and Continuous Improvement Field and Service Specialist

Job Description
The Quality & Continuous Improvement (Q&CI) Field and Service Specialist will be responsible for coordinating within NAM the Installation and Commissioning, product and systems reliability requirements in alignment with the Global Quality & Operations as well as the Product Reliability Program initiatives. This individual will be responsible for ensuring proper and timely coordination for the resolution of Installation, Commissioning, warranty and after sales processes, product and equipment failures, serving as the liaison between the Quality & CI Project Quality Managers, the Installation, Commissioning and After Sales Team at the Global Center of Competence and other relevant functional teams.

This individual will also integrate the Quality Management System and Continuous Improvement (Lean and 6 Sigma) methodologies and activities within the Service department and will serve as a generator and coordinator of ideas for improvements, implementation strategies and predictive analysis. Will ensure that timely and effective results of the process improvements are accomplished. In addition, will provide daily support to the service team in other process and product quality matters, along with the coordination of the resources required to plan, train, and implement quality and effective reliability improvements.

Main Responsibilities:

• Follow the Corporate Quality Framework, improvement plans, and Global Reliability Program expectations.

• Collaborate with PQMs to execute and monitor Quality Plans, master test plans, and system status for site activities.

• Provide Quality Induction training to site personnel.

• Review and approve quality documentation for accuracy and completeness (e.g., test certificates, checklists).

• Ensure quality control plans (ITP, ITR) and erection documentation are communicated to site teams and contractors.

• Oversee inspection and testing during Civil, Mechanical, Electrical erection and commissioning, ensuring proper documentation and validation.

• Implement and continuously monitor Quality Control processes at site.

• Support deployment of the Site Quality Audit Program, including contractors and internal audits.

• Monitor contractor compliance with Quality requirements and follow up contractor corrective actions whenever required.

• Investigate failures through root cause analysis, coordinating with global teams for resolution and reporting.

• Identify and reduce the cost of poor quality by providing data to Project Quality and Service Managers.

• Conduct and coordinate failure investigations, create NCRs or CCRPs, and implement solutions to improve reliability and safety.

• Gather and consolidate product reliability data from troubleshooting, commissioning failures, upgrades, and critical parts.

• Facilitate working sessions using FMECA and other quality tools to identify risks and prevent failures.

• Lead customer experience initiatives, including surveys, benchmarking, and reporting on T-NPS KPIs.

• Drive continuous improvement projects from Installation and commissioning, warranty and after-sales phases, maintaining strong collaboration with Service and Operations teams.

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines

Requirements and Competencies:

• Completion of University degree in Engineering (preferably in Electrical or Electro-Mechanical Engineering)

• 3 or more years of reliability experience in continuous process manufacturing environments.

• Familiar with condition monitoring tools such as vibration analysis, Ultrasonic, lubrication, thermography, etc.

• Experience facilitating dozens of successful Root Cause and Failure Analysis

• Experience in Quality tools, Continuous Improvement Lean and Six Sigma (L6S) initiatives and projects.

• Experience with: FMECA’s, recommendations associated with preventing most probable Failure Modes, Production loss analysis, failure mitigation strategies, Spare Parts optimization supporting the PM tasks, etc.

• Verbal and written fluency in English, effective presentation skills and ability to communicate well at all levels.

• Experience using ERP or SAP systems.

• Willing to travel to sites up to 50% to learn and share knowledge with other NAM sites.

• Analytical skills with high level of accuracy and strong work ethics.

• Attention to detail for identifying any minor or potential issues, particularly in a root cause or FMEA analysis.

• Problem-solving- diagnose and resolve problems with assets.

• Communication and collaboration working alongside project engineers, service, and maintenance team members and third party internal and external suppliers as needed. Ability to collaborate with colleagues will enhance team’s productivity and efficiency.

• Certified L6S Green or Black Belt is considered an asset.

• Candidate must already have work authorization that would permit them to work for Hitachi Energy in the United States

More about us
We pride ourselves on offering a holistic range of competitive benefits to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us, in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules):

• Health Care: medical (PPO, CDHP with HSA, HMO), dental, and vision

• Financial Wellbeing: 401(k) with generous match, life and disability insurance

• Family Care: legal, pet, auto, home, identity theft support, and adoption assistance

• Work-Life: enhanced leave programs including parental, adoption, vacation, and holiday

• Employee Engagement and Development: ERGs, tuition reimbursement, and more