Product Manager - Service Delivery Enhancement

The opportunity

We are seeking a dedicated and detail-oriented ServiceNow service or product manager to join our team. This role is crucial in managing and prioritizing development demands that impact the backend experience in ServiceNow, specifically focusing on the service delivery team, service desk, and on-site support. The ideal candidate will gather requirements, manage the pipeline, and ensure timely delivery of solutions.

How you will make an impact

• Demand Management: Identify, assess, and prioritize development demands related to ServiceNow that affect backend operations.
• Requirement Gathering: Collaborate with stakeholders to gather detailed requirements and understand the impact on service delivery, service desk, and on-site support teams.
• Pipeline Management: Manage the pipeline of development requests, ensuring that high-impact demands are delivered efficiently and effectively.
• Stakeholder Communication: Maintain clear and consistent communication with stakeholders to provide updates on demand status and delivery timelines.
• Documentation: Create and maintain comprehensive documentation of requirements, processes, and delivery outcomes.
• Quality Assurance: Ensure that delivered solutions meet the specified requirements and quality standards.
• Continuous Improvement: Identify opportunities for process improvements and implement best practices to enhance the efficiency of demand management.

Your background

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field is preferred.
• Proven experience as a ServiceNow service or product manager, or in a similar role.
• Strong understanding of ServiceNow platform capabilities, particularly in service delivery, service desk, and on-site support.
• Excellent communication, organizational and analytical skills.
• Attention to detail to ensure solutions meet requirements and quality standards.
• Proactive mindset for process improvements.