Field Service Engineer_ Transformer and Digital Services

The opportunity

We are looking for field Service Engineer within our Transformer service business unit for India region and position will be based at Vadodara. You will contribute to the execution of the Service strategy and Service growth by focusing on delivering timely, high-quality, cost -effective service offerings, solutions, and engineering projects for customers. Execute Service work in accordance with Hitachi Energy standard processes, quality standards and safety guidelines. You'll be delivering quality customer service to satisfy our prestigious customers. Using your initiative to identify new service opportunities for Hitachi Energy.  You’ll perform service tasks including installation of equipment and routine maintenance and identify technical problems, both remotely and on-site.

How you’ll make an impact

• Day-to-day travel to customer sites so flexible to travel throughout the India and nearby country. 

• Allocate, drive, and monitor the workload based on content, delivery timescales and competences. 

• Use available resources and operate in a responsive manner 

• Ensure materials and components to feed service delivery are available for the tasks on time. 

• Prepare documents and reports ready for sign off by the customer within deadline. 

• Drive continuous service productivity improvement activities. 

• Ensure service findings are delivered to the product/system local units. 

• Comply with health & safety and environmental directives.  

• Control the area of responsibility so that it is adequately supervised. 

• Trouble shoot simple failure equipment and respond to mitigate the problem arising in the future. 

• Provide recommendations to management for improvement. 

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business

Your background

• Candidate should hold a BE/Diploma in electrical engineering with 5 years in Field Service Engineer experience in the power sector – within Transformers (Distribution, Dry, Power, Traction etc) 

• Customer focused able to communicate at all levels. 

• Able to take a leading role as well as function within a team. 

• Proven experience working with prestigious business customers. 

• Proactive with initiative, knowing when to escalate and delegate. 

• Able to cultivate customer relationships as a trusted expert in your field. 

• Fluent in English language both spoken and written. 

• Able to operate under pressure to tight deadlines with a flexible attitude to work. 

• Able to work on your own initiative and make decisions.

• Proficiency in both spoken & written English language is required