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メニュー

Are you passionate about delivering exceptional customer experiences? Join Hitachi Energy as a Customer Success Coordinator in Jefferson City, MO, where you'll play a pivotal role in managing post-order processes for our diverse client base, including Utilities, Original Equipment Manufacturers, and Commercial & Industrial sectors. You'll lead efforts from order acceptance through shipment, warranty, and after-market services, ensuring smooth and efficient operations. This is your chance to be the voice of the customer, driving satisfaction and contributing to our world-class customer experience. Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How You'll Make an Impact

  • Process new orders and drive the "clean order" initiative.

  • Collaborate with engineering to meet customer expectations with quality and timely drawing packages.

  • Manage change orders and foster positive relationships with Operations, Quality, Supply Chain, Engineering, and Production Planning.

  • Support revenue maximization by reducing units on shipping hold and managing customer orders.

  • Handle return authorizations, customer concessions, milestone billing, and overdue invoices.

  • Implement lean manufacturing methodologies for continuous improvement.

  • Communicate shipping schedules and resolve potential delays.

  • Participate in daily meetings and escalate issues for resolution.

Your Background

  • Bachelor's degree in Engineering or Business, or equivalent work experience.

  • Work authorization to permit employment with Hitachi Energy in the USA without future sponsorship.

  • Onsite presence required in Jefferson City, MO.

  • Experience with Microsoft Office and SAP is beneficial.

  • Knowledge of general accounting principles.

  • Strong organizational skills and basic understanding of project management.

  • Aptitude for technical specifications and problem-solving skills.

More About Us

  • At Hitachi Energy, we offer a dynamic work environment with opportunities for growth and development.

  • Join a team that values innovation, collaboration, and excellence in customer service.

Ready to make a difference? Apply now and become a key player in our Customer Success team!

就業場所 Jefferson City, Missouri, United States of America
職種 Full time
体得 Experienced
職務 Customer Service & Contact Center Operations
契約 Regular
発行日 2025-06-13
整理番号 R0091933

日立エナジーについて

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日立エナジーは、世界140カ国以上に製品を納入しており、その実績は他に類を見ません。スイスに本社を置き、90カ国に約45,000人の従業員を擁しており、約1兆8,000億円の事業規模を有しています。

日立エナジーは、米国の雇用機会均等法とアファーマティブアクションに則り、職場での多様性を重視しています。採用活動においては、人種、信仰、肌の色、家系、宗教、性別、国籍、市民権、年齢、性的志向、性自認、障がい、結婚歴、家族看護休暇の状況、兵役経験、もしくは法的に保護されたあらゆる特性に関係なく、適切な選考を行います。雇用機会均等に関する求職者の権利については、以下サイトをご覧ください。
URL (EEO)URL(EEO)

退役軍人の方や障がいのある方で日立エナジーへの応募に際して制限のある方は、必要により支援を受けることが可能です。


ご希望の方は、以下連絡先までお問い合わせください。
日立エナジーHR代表(米国)
電話番号:+1-888-504-2007
メール:us-pg-askhr@hitachienergy.com
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