Service Sales Application Engineer

The opportunity: 

Hitachi Energy is seeking an experienced Service Sales & Marketing professional to join our Service team in Brisbane. This role is critical in enhancing our market share and promoting our comprehensive portfolio of Service Business unit to Transmission and Distribution Utilities, Industries, EPCs, Data Centres, and end customers, including Wind and Solar Farm Operators.

How you’ll make an impact:

• You will collaborate with Hitachi Energy Service Sales Manager and Front-End Sales Team on promoting Digital & Service portfolio, planning, developing, and delivering the Sales & marketing strategy for the service portfolio including long-term service level agreements.

• You will focus on installed base penetration (IB) and sell the entire Service product portfolio in collaboration with other service units, build long term customer relationships, and ensure immediate response to specific customer needs and issues.

• You will work with existing & new customers to identify opportunities and analyze customers' needs to recommend services and/or solutions that best meet the customers' requirements, actively engage with Data center, mining, industrial and renewable customers for Substation level & Balance of Plant level Service level agreement (SLA) and package service solutions.

• You will promptly follow up on RFQ, Tenders and other customer-based actions to produce the most compelling, concise proposal response, competitive prices, credit terms, and support preparation of sales offers. You will be responsible for pre-bid queries and post-bid customer clarification to ensure positive customer experience throughout the whole sales process.

• You will participate in negotiations with customers on technical, contractual, and commercial content of the proposal and provide information on the risk review process in accordance with Hitachi Energy policy and participate in the risk review assessment as needed.

• You will analyze customer needs and competitor offers through general market information and information provided by the Sales organization, perform Win/lost proposal analysis, identify potential cause and recommend future actions in cooperation with Sales/Local Business Unit to obtain better future results, and a willingness to travel regularly as required.

• Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

• You will be responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

Your background:

• You hold a diploma or bachelor’s degree in engineering or a related field. Candidates must already have work authorization that would permit them to work for Hitachi Energy in Australia.

• More than 3years of Service sales & marketing experience in energy industry in the areas of electrification projects, transmission & distribution, data centers & renewable services, or utility/transmission developer experience.

• A proven track record (or demonstrated ability) of client engagement in the electrical industry, specifically in service. Previous experience or knowledge of service level agreement, maintenance master service agreement, commissioning, repair, and spare parts would be highly considered\.

• Being familiar with GIS, GCB, AIS circuit breakers, Transformer & other high voltage equipment’s digital solutions, especially exposure to Hitachi Energy Digital Portfolio would be desirable. Ability to work collaboratively across teams and manage multiple initiatives simultaneously.

• Strategic Business Acumen, and resilience in sales pursuits. Results oriented: Drive to meet and exceed business goals.

• Excellent communication and interpersonal skills, with a track record of effective customer engagement.

More about us:

At Hitachi Energy Australia, we offer you:

• Our flexible working practices help you optimize personal and business performance while creating an environment where all employees can develop their skills and grow.

• International working environment and empowering working culture.

• On Job Training will help you to grow and enhance your skills.