Sales Support Specialist - Emirati Nationals

Position Summary

The Sales Support Specialist is responsible for managing the end‑to‑end order processing cycle, ensuring timely and accurate handling of customer sales orders, purchase orders, logistics documents, invoicing, and master data requests. This role requires strong coordination across sales, Project management, procurement, logistics, finance, and master data teams to ensure smooth and compliant order execution.

Key Responsibilities

• Sales Order Creation – Create and update Sales Orders in ERP (SAP and related tools), customer code creation. validate material, pricing, and delivery terms,

• Purchase Order Creation – Raise accurate Purchase Orders and coordinate with suppliers for confirmations, PO acknowledgements.

• Inbound Delivery (IBD) – Prepare inbound delivery documents and coordinate with warehouse/factories/ logistics and internal stakeholders.

• Goods Receipt Note (GRN) – Perform GRN posting after physical receipt and verification of goods.

• Outbound Delivery (OBD) – Generate outbound delivery documents and coordinate dispatch with warehouse/factories/business unit location. Coordination of documents with customers for LC claims and uploading of documents in customer portals for payment purposes.

• Post Goods Issue (PGI) – Execute PGI in ERP and ensure documentation accuracy.

• Tax Invoice processing and record keep as per unique sale order no. – Issue legally compliant tax invoices with correct pricing and tax details.

• Proforma Invoice – Prepare Proforma Invoices for advance payments or export requirements.

• Down Payment Request (DPR) – Generate DPRs and coordinate with Finance for tracking and approvals.

• Bank Guarantees processing and record upkeep – Process BG amendment requests and maintain records.

• MDG – Vendor creation, extension, and modification requests with complete documentation.

• PDF Modifications – Edit and prepare corporate documents in PDF.

• Other Requests – Support miscellaneous documentation, coding of VIM (vendor invoice management) invoices as per Sale order nos. and instructions from stakeholders, Creation of POs/Requests in SAP Ariba, reporting and coordination.

Required Skills & Qualifications

• Bachelor’s degree in business, Supply Chain, Engineering, or relevant field.

• 2–4 years of experience in sales support, order handling, or supply chain operations.

• Knowledge of ERP systems (SAP preferred).

• Strong communication and coordination skills.

• Proficiency in MS Office, SAP(Reiwa), ERP tools, accounting tools and PDF tools.

• Detail-oriented with problem‑solving skills

Key Competencies

• Accuracy & Attention to Detail

• Customer Focus

• Time Management and flexibility to align with stakeholders in different time zones.

• Cross-functional Collaboration

• Process & Compliance Orientation

• Analytical Thinking

• Adaptability