Field Service Engineer

The opportunity

Hitachi Energy Transformer Business Unit in Greater China operates across 55 cities, employs over 1,900 staff, and manages 5 transformer manufacturing plants. More than 90% of its sales come from locally manufactured products. We offer a comprehensive portfolio of Transformers Products, Solutions and Services.  Transformers are essential in all electricity-related fields and applications, including power generation, transmission and distribution, oil, chemical and gas, industrial manufacturing, semiconductor and data centers, as well as building and transportation sectors.
 
Nearly half of our white-collar workforce comprises employees in engineering and scientific fields. Internally, we have targeted talent development programs for employees at different stages of their career development to build skills and competencies, foster training, support people to own career development, scale up organization for growth and execution.

How you’ll make an impact
1. You will perform complex installations, preventative maintenance, and corrective repairs on a wide range of equipment and systems, often involving advanced diagnostics and specialized tools.
2. You will diagnose and resolve intricate technical issues, both hardware and software related, independently and efficiently, minimizing downtime for customers.
3. You will conduct thorough testing and calibration of systems to ensure they meet performance specifications and regulatory requirements.
4. You will provide advanced technical guidance and training to junior field service engineers and customer personnel on products and best practices.
5. You will collaborate with engineering, sales, and product management teams to provide feedback on product performance, identify areas for improvement, and contribute to product development.
6. You will document all service activities, including diagnostics, repairs, and parts used, accurately and promptly in the designated service management system.
7. You will manage customer relationships effectively, ensuring clear communication, setting realistic expectations, and striving for high levels of customer satisfaction.
8. You will adhere to all company safety procedures, quality standards, and environmental regulations during all service operations.
9. You will participate in on-call rotations and be available for emergency service requests as needed.
10. You will proactively identify opportunities for service contract renewals and upgrades with customers.

11. You will be responsible for ensure compliance with applicable external and internal regulations, procedures, and guidelines.

12. Living Hitachi Energy’s core values safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background
1. Bachelor's degree in Electrical Engineering, Mechanical Engineering, Computer Science, or a related technical field. Master's degree preferred.

2. Demonstrated expertise in troubleshooting, diagnosing, and repairing complex electronic, mechanical, and software-driven systems.
3. Proficiency in using various diagnostic tools, test equipment, and calibration instruments.
4. Excellent analytical and problem-solving skills with a methodical approach to technical challenges.
5. Exceptional communication and interpersonal skills, with the ability to explain complex technical issues clearly to both technical and non-technical audiences.
6. Proven ability to work independently, manage time effectively, and prioritize tasks in a fast-paced environment.

More about us
We pride ourselves on offering a holistic range of competitive benefit programs to support your financial, physical and mental wellbeing and personal development. We want you to truly thrive with us – in work and out. For this role, depending on grade and experience, we offer the following employee benefits (subject to the respective plan rules) :

1.Up to 30 days full paid leaves per year
2.Flexible Benefit program (Supplementary Pensions included)
3.Medical Insurance(outpatient and inpatient)
4.Long service awards
5.Flexible Working(subject to role)

Are you ready for an exciting new challenge? Does the above description sound like you? Welcome  Our selection process is continuous, and the position may be closed before the advertisement expires. So, if you are interested – don’t delay, apply today!  All other questions can be directed to Talent Acquisition Partner: Cherry Zhang, WeChat: cherryzhang2023.