Field Service Technician (F/M/D) -100% ON SITE

The opportunity

We are looking for an experienced candidate who will execute Service site activities on Transformers, in accordance with Hitachi Energy standard processes, quality standards and safety guidelines. He or she will deliver quality customer service to satisfy customers and, in close cooperation with customer and other teams, will also take actions to identify new Service business opportunities for the company.

How you'll make an impact

• Perform Service tasks like Installation and Commissioning of equipment and routine maintenance independently;

• Identify technical problems and make analysis through remote or on-site activity in different Service categories (Installation and Commissioning, routine maintenance, oil treatment, accessories replacements, etc.);

• Electrical cabling for new accessories installation and new digital devices;

• Coordinate different subcontractor for the dedicated Scope of Work;

• Contribute to customer satisfaction by executing Service work according to customer order and expectation. Maintain a good relationship with customers. Identify new sales opportunities and communicates them internally;

• Coordinate, prepare and ensure that all materials, parts and equipment are available and at the appropriate quality for Service activities;

• Prepare all documents and report to be signed by the customer representative. Report work done in a timely manner and follow up when needed (very important to track activities done);

• Troubleshoot simple equipment failure and make recommendations to avoid repeating the problem in the future;

• Provide recommendations to management to improve operations and customer service;

• Apply safety rules and safe practices as well as environmental responsibilities. Report unsafe practices and incidents.

Your background

• Electrical Technical diploma.

• Good knowledge of both Italian and English;

• 5+ years of experience in a similar role inside Transformers field is required;

• Flexibility, independence and problem solving skills are nice to have;

• Availability to travel (100%) in Italy.

More about us

We offer you the opportunity to work with fantastic people and develop yourself on projects that present great technical challenges and have a real impact.

Wide range of benefits:

• Health insurance; 

• Pension fund; 

• Welfare; 

• Canteen.