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User Support Specialist - CAD Automation Design Tools

The opportunity:

The user support specialist is responsible for providing exceptional support to users of our CAD automation design tools via hotline/ticketing system. This role involves troubleshooting technical issues, guiding users through problem-solving processes, and ensuring a high level of customer satisfaction.

How you’ll make an impact:

  • Provide first-line support to users of CAD automation design tools via ticketing system, calls, email, and chat.

  • Diagnose and troubleshoot technical issues, guiding users through step-by-step solutions.

  • Document and track user issues and resolutions using a ticketing system.

  • Transfer complex customer issues to the development team and ensure timely resolution

  • Collaborate with the development and QA teams to escalate and resolve complex issues.

  • Maintain up-to-date knowledge of CAD automation design tools and related technologies.

  • Assist in the creation and maintenance of user support documentation and FAQs.

  • Provide feedback to the development team on user experience and potential areas for improvement.

  • Ensure timely and effective resolution of user issues to maintain high levels of customer satisfaction.

  • Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines. 

  • Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Requirements:

  • Bachelor’s degree in mechanical engineering or a related field, with 3 to 6 years of relevant experience.

  • Proven experience in a technical support or customer service role, preferably with CAD software.

  • Strong problem-solving skills and the ability to troubleshoot technical issues effectively.

  • Excellent communication skills, both verbal and written.

  • Ability to work independently and as part of a team in a fast-paced environment.

  • Proficiency in using support ticketing systems and remote support tools.

  • Proficiency in both spoken & written English language is required.

Plats Chennai, Tamil Nadu, India
Jobbtyp Full time
Erfarenhet Entry Level
Jobbfunktion IT, Telecom & Internet
Avtal Regular
Publiceringsdatum 2025-10-30
Referensnummer R0090376

Om Hitachi Energy

Hitachi Energy är en global teknikledare som arbetar för en hållbar energiframtid för alla. Vi betjänar kunder inom energi-, industri- och infrastruktursektorerna med innovativa lösningar och tjänster över hela värdekedjan. Tillsammans med kunder och partners utvecklar vi banbrytande teknik och möjliggör den digitala omvandling som krävs för att påskynda energiomställningen mot en koldioxidneutral framtid.

Vi sysselsätter cirka 45 000 personer i 90 länder som varje dag arbetar målmedvetet och använder sina olika bakgrunder för att utmana nuläget. Vi välkomnar dig att ansöka idag och bli en del av ett globalt team som jobbar för: Mångfald + Samarbete = Stor Innovation.