SAP Service Operations Support Specialist

The opportunity:

Hitachi Energy strengthen our European Service Operations; we are building a centralized Operations. Support Team. As an Operations Support Specialist, you will play a key role in ensuring data accuracy, operational excellence, and smooth execution of service and project processes across 8 countries. This role combines data management, process stewardship, operational support, and close collaboration with service delivery teams, controllers, SLA and project managers. Opportunity to build and shape a newly formed European central operations support hub.

How you’ll make an impact:

• Collaboration with service teams across multiple countries.

• Growth opportunities within operations, service management, or data/process roles.

• Flexible working environment and a supportive team culture.

• In this role, you will support service operations across multiple European countries by ensuring high-quality.

• master data, accurate transactional handling, timely milestone updates, and reliable

• documentation and invoicing processes. You will act as a central point of coordination between service

• teams, controllers, SLA and project managers to keep operational workflows running smoothly and efficiently.

• Create, maintain and update material master data in SAP for general and order specific use in line with operational requirements.

• Ensure accuracy, completeness, and consistency of material data across systems by regular review

• and update based on input from SCM and service delivery team.

• Correct data inconsistencies and coordinate with stakeholders for changes or new material

• Monitor data quality KPIs and support continuous improvement initiatives.

• Track and maintain On-Time-Delivery (OTD) milestones in relevant systems (SAP / GPP) based on operations inputs.

• Ensure project and service order timelines are correct and up to date.

• Support weekly/monthly reporting and escalate potential delays proactively to quality management.

• Warranty Provision Management

• Create and update warranty provisions for customer orders in SAP.

• Ensure correct allocation of warranty costs and align with finance and service teams.

• Validate documentation and maintain accurate contractual records on warranty start and end dates.

• Maintain customer master data (SAP MDG) to ensure consistency across all platforms. Process new customer on-boarding request from operations

• Clarify missing information directly with operations or customer to complete onboarding on time.

• Validate and process new customer entries and resolve data inaccuracies.

• Coordinate with internal teams to uphold data quality standards.

• Service Order Booking & Maintenance

• Create and update service order bookings based on sales and controlling inputs

• Ensure accurate cost allocation, activity recording, and compliance with internal processes.

• Coordinate closely with service technicians and planners to ensure timely data entries.

• Contractual Guarantee Requests & Processing

• Support projects managers by review and process contractual bank guarantee requests. Validate data, coordinate approvals, and ensure correct postings in the relevant systems. Keep an accurate audit trail and support compliance requirements.

• Time Booking for Commissioning Engineers (Cx)

• Support time bookings for Cx engineers in time booking systems (CollApp and eTime).

• Ensure completeness and correctness of technicians’ time entries.

• Resolve discrepancies and maintain high and on time booking accuracy.

• Responsible to ensure compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background:

• Apprenticeship, vocational degree, or business/technical education in administration, operations,

• supply chain, finance, or equivalent practical experience.

• Experience in service operations, order handling, or similar administrative/operational roles.

• Solid understanding of SAP modules (e.g., MM, SD, CS) or willingness to learn quickly.

• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint), including

• managing datasets, creating reports, and handling operational documentation.

• Apprenticeship, vocational degree, or business/technical education in administration, operations,

• supply chain, finance, or equivalent practical experience.

• Experience in service operations, order handling, or similar administrative/operational roles.

• Solid understanding of SAP modules (e.g., MM, SD, CS) or willingness to learn quickly.

• Proficiency in Microsoft Office applications (Excel, Word, Outlook, PowerPoint), including

• managing datasets, creating reports, and handling operational documentation.

• Strong analytical mindset and attention to detail.

• Ability to manage multiple tasks and work with stakeholders across countries and cultures.

• Good communication skills in English; additional European languages are a plus.

• Experience in data management or master data administration.

• Familiarity with service operations processes.

• Knowledge of tools such as ADP etime, SAP, Salesforce.

• Proactive problem solving and continuous improvement mindset.

• Ability to work effectively in a virtual, multicultural team.

• COC & COP Bookings & Invoicing

• Perform Collaborative Operations Center (COC) and Customer Operations Portal (COP) bookings.

• Support invoicing processes, validate financial entries, and coordinate follow-up with finance.

• Ensure accurate billing and timely completion of financial processes.

• SAP Handling & Support