Sales Operations Manager

Sales Operations & Process Excellence

• Drive sales process optimization, pipeline governance, and opportunity management across the MEA Service organization.

• Oversee GTS and MIMO processes, ensuring standardized and efficient sales workflows.

• Identify process bottlenecks and implement continuous improvements to enhance sales effectiveness.

Sales Analytics & Business Intelligence

• Manage Salesforce data integrity and serve as the SFDC subject matter expert for the region.

• Develop and maintain Power BI dashboards, KPI scorecards, and automated reporting solutions.

• Deliver actionable insights through sales, pipeline, forecasting, order intake, and performance analytics to support strategic decision-making.

Forecasting & Performance Management

• Support forecasting, budgeting, and revenue planning activities in alignment with business objectives.

• Monitor forecast accuracy, pipeline health, conversion rates, and sales performance metrics.

• Facilitate forecast, pipeline, and business reviews, identifying risks, opportunities, and corrective actions to drive predictable growth.

Sales Enablement & Digital Tools

• Lead the implementation and optimization of CRM, analytics, and sales enablement tools.

• Drive reporting automation and business intelligence initiatives to improve efficiency and data visibility.

• Train and support users on Salesforce, Power BI, forecasting processes, and sales analytics tools.

Stakeholder Collaboration & Business Partnership

• Partner closely with Sales, Marketing, Finance, Front-End Sales (FES), and Local Service Units (LSUs) to align business priorities.

• Act as the primary point of contact for sales reporting, analytics, forecasting, and sales operations governance.

• Provide data-driven recommendations to leadership to support commercial strategy and business growth.

Continuous Improvement & Governance

• Establish and promote best practices in sales operations, reporting, analytics, and data management.

• Drive data quality, process compliance, and performance monitoring across the region.

• Foster a culture of data-driven decision-making through effective governance, insights, and operational excellence.

• You will be responsible for ensuring compliance with applicable external and internal regulations, procedures, and guidelines.

• Living Hitachi Energy’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your background